Epic Universe Food and Drink General Discussion

[Mad Dog]

I’ve been debating even bothering to write about this as I feel it has been repeated ad nauseum, but the app ordering seems especially broken at Epic.

When I scan my table QR, I should not be waiting much more than 5 minutes to get my grub. We waited 15-25 minutes at every “quick service” restaurant we ate at on the trip.

We were also told (at Cafe L’aire) that a party size of 6 was abnormal and we had to wait longer in line to get a table because of the party size.

This was also the restaurant we waited the longest on for food.

Every meal we had was good, so that was at least a positive.

Old time stand in line to order works better......Fine to let the people who really love mobile and their smartphones have
the option to mobile order. But let the mass general public do it the way they want.

 

[kingcooger]

Old time stand in line to order works better......Fine to let the people who really love mobile and their smartphones have
the option to mobile order. But let the mass general public do it the way they want.

And I think that’s why it is broken at Epic only: they’re forcing this system that seems to work better when not everyone orders the same way.

Having said that, we had no issue at Minion Cafe which also forces the app ordering, so I just don’t understand the issue at Epic.

Again, the food is good, but if I order on the app and say I am here, it really shouldn’t take long to get my food out since you ALREADY know what I want AND have an approximate arrival time.

 

[Mad Dog]

And I think that’s why it is broken at Epic only: they’re forcing this system that seems to work better when not everyone orders the same way.

Having said that, we had no issue at Minion Cafe which also forces the app ordering, so I just don’t understand the issue at Epic.

Again, the food is good, but if I order on the app and say I am here, it really shouldn’t take long to get my food out since you ALREADY know what I want AND have an approximate arrival time.

Yes, I gave an in depth description on another thread of what we experienced. Bottom line, it took a long time for the
app users to get their food via mobile ordering. We complained and got to use the only window of 6 or so that was open.
We got our food 'immediately while a couple dozen app users were standing around fuming their orders weren't ready.

 

[UniversalRBLX]

Universal's system doesn't cap entries like Disney's system, which allows them to spread out demand and provide you an accurate window of when you can expect your food.

If the app says it's a 30-min wait, you can balk and find another location instead.


Not against mobile ordering, I use it without hassle at WDW, but at UOR it's a pain point. If they can fix and improve the accuracy of when I can expect my food, it'll be fine.

 

[Mad Dog]

Why does it even take 30 minute waits anyway. In all the years I've stood in WDW/Universal theme
park food lines, I can't recall ever waiting more than 15 minutes to order (on a busy time) and then
get my food almost immediately. The only exception was when Universal tried to force mobile
ordering down everyones throat in the year after covid, which resulted in super long food lines at
every eatery. Forced 'Mobile Ordering' is not about guest experience, it's about cutting staffing and costs
while keeping prices high anyway. Epic's food is the most expensive Orlando theme park food even with
the inconvenient forced mobile ordering cutting staff/costs.
Regular ordering lines are usually just a few minutes. Why change that Universal Epic executives, and force guests
to have their faces in a smartphone all day just to eat?

 

[Captain Spaulding]

Anyone know how late the restaurants stay open until? I can currently get a 9:45pm reservation at the Atlantic with a 9pm park closure, seems odd.

 

[Frank Drackman]

Anyone know how late the restaurants stay open until? I can currently get a 9:45pm reservation at the Atlantic with a 9pm park closure, seems odd.

not that there is much of a past, but as I recall, when the park has closed at 9 PM, Celestial stayed open until 10 PM.

 

[Parkscope Joe]

I’ve been debating even bothering to write about this as I feel it has been repeated ad nauseum, but the app ordering seems especially broken at Epic.

When I scan my table QR, I should not be waiting much more than 5 minutes to get my grub. We waited 15-25 minutes at every “quick service” restaurant we ate at on the trip.

We were also told (at Cafe L’aire) that a party size of 6 was abnormal and we had to wait longer in line to get a table because of the party size.

This was also the restaurant we waited the longest on for food.

Every meal we had was good, so that was at least a positive.

This is deffinatley abnormal, I got my food using mobile order quickly. Sorry to hear about your rough experience, deffinatley not acceptable.