Epic Universe Food and Drink General Discussion

[Mad Dog]

I’ve been debating even bothering to write about this as I feel it has been repeated ad nauseum, but the app ordering seems especially broken at Epic.

When I scan my table QR, I should not be waiting much more than 5 minutes to get my grub. We waited 15-25 minutes at every “quick service” restaurant we ate at on the trip.

We were also told (at Cafe L’aire) that a party size of 6 was abnormal and we had to wait longer in line to get a table because of the party size.

This was also the restaurant we waited the longest on for food.

Every meal we had was good, so that was at least a positive.

Old time stand in line to order works better......Fine to let the people who really love mobile and their smartphones have
the option to mobile order. But let the mass general public do it the way they want.

 

[kingcooger]

Old time stand in line to order works better......Fine to let the people who really love mobile and their smartphones have
the option to mobile order. But let the mass general public do it the way they want.

And I think that’s why it is broken at Epic only: they’re forcing this system that seems to work better when not everyone orders the same way.

Having said that, we had no issue at Minion Cafe which also forces the app ordering, so I just don’t understand the issue at Epic.

Again, the food is good, but if I order on the app and say I am here, it really shouldn’t take long to get my food out since you ALREADY know what I want AND have an approximate arrival time.

 

[Mad Dog]

And I think that’s why it is broken at Epic only: they’re forcing this system that seems to work better when not everyone orders the same way.

Having said that, we had no issue at Minion Cafe which also forces the app ordering, so I just don’t understand the issue at Epic.

Again, the food is good, but if I order on the app and say I am here, it really shouldn’t take long to get my food out since you ALREADY know what I want AND have an approximate arrival time.

Yes, I gave an in depth description on another thread of what we experienced. Bottom line, it took a long time for the
app users to get their food via mobile ordering. We complained and got to use the only window of 6 or so that was open.
We got our food 'immediately while a couple dozen app users were standing around fuming their orders weren't ready.