Epic Universe Food and Drink General Discussion

[Mad Dog]

i think it’s at the very least not a good thing to further remove yet another informal interaction in a world that continues to devalue human to human contact.

but, it’s also not what most guests want. and universal is charging too much to do something you might find at a discount grocery store.

Yes. And it's on the wrong side of national concerns about too much smart phone use being detrimental to all age groups. WDW Disney's finally backing off, after going full steam ahead, due to negative guest feedback.

 

[GAcoaster]

Guests are still able to order at the counter in all these restaurants with order through the app, they’re just encouraged to order through the app as much as possible. Just know if you do there is probably a single cashier taking orders and it will take longer.

 

[UniversalRBLX]

i think it’s at the very least not a good thing to further remove yet another informal interaction in a world that continues to devalue human to human contact.

but, it’s also not what most guests want. and universal is charging too much to do something you might find at a discount grocery store.

Certainly there's a happy medium, like at WDW where you still have the option to go to a register. I think Uni needs to "promote" mobile order versus forcing guests into it. For example, at WDW's Satuli, they'll have a CM stationed out front asking for mobile orders and encourage you to use the app, but if you deflect they'll point you towards a physical queue to order instead.

The benefit of WDW's platform is that I have the opportunity to look at restaurant availability (how long I expect my order to be fulfilled) in advance. UOR hides that feature unfortunately. On the operational side, WDW can limit the number of orders to prevent a backlog of hangry guests waiting for their food, unlike UOR which can be overburden by orders since they don't have that option.

Guests are still able to order at the counter in all these restaurants with order through the app, they’re just encouraged to order through the app as much as possible. Just know if you do there is probably a single cashier taking orders and it will take longer.

Problem is that the UOR TMs are not only insistent, but defensive about using mobile order only to the point they won't seat you. I understand it's management policies with guest facing TMs taking the hit, but it's not great guest service. They also don't have TMs stationed there all the time, so you have to chase down a TM to help you get someone.

I just want to stress that it's a management issue, not guest-facing TMs.

 

[Myah1220]

Pizza Moon: I got the Nanarossa for dinner. Coming from NY, this was a REALLY damn good pizza and better than Brick Oven. I will respectfully disagree with everyone who finds the stracciatella too overwhelming - to me, it felt like a fairly plusssed Neapolitan personal pie. For the price, it’s a great but not overwhelming meal.

THIS. The reason I love the pizza at Pizza Moon is exactly because it does remind of a wood-fired Neapolitan pizza which is my favorite style of pizza.

 

[Jake S]

Certainly there's a happy medium, like at WDW where you still have the option to go to a register. I think Uni needs to "promote" mobile order versus forcing guests into it. For example, at WDW's Satuli, they'll have a CM stationed out front asking for mobile orders and encourage you to use the app, but if you deflect they'll point you towards a physical queue to order instead.

Absolutely. I like using mobile order in certain situations, especially when putting together an order for a big group. But you should give people the option to talk to a human being, and they shouldn’t be made uncomfortable doing so.

(I know we agree on this, just clarifying my take)

 

[fryoj]

After Mobile ordering at FFB, I can't imagine waiting in that line again.

 

[Rhian]

If Universal is so insistent about mobile ordering they could've compromised with these at each table:

Planning to hit up Das Stakehaus when I go next month, any consensus emerging on what dishes (if any) are actually any good there?

The burger and chicken sandwiches were good but I wouldn't call them super great. The chicken salad seems was a favorite at my table during our meal.