For what it's worth, I haven't seen the type of backlash PlayStation/Sony is getting since the infamous XBox One debacle when that thing first got revealed, so much so that non-gaming brand socials have been getting in on it, such as here:
And it seems they're definitely feeling it from people trying to cancel their PlayStation subscriptions and having this come up. I know there's the current issue of AI driving up memory costs and all that, but if Microsoft folded to backlash when they did something similar once, it's worth keeping up the pressure with Sony.
As I previously said in another thread, physical and digital should continue to coexist like they always have. I know digital has its convenience, but even aside from the stronger sense of ownership with a physical game, ultimately saving more on your system's storage space really goes a long way and remains as a very big factor in why I always opt for physical when I can help it (and why I do not plan to buy a single Game Key Card on Switch 2 with very few exceptions like FF7R). Plus, having something physically tied to the game you bought is something that digital just can't replicate.