Anyone Have Experience with Disability Assistance?

[vclguy90]

I am wondering if anyone has used this service for EU attractions yet? I am curious about how it is going and if there are any hiccups thus far. Any issues?

 

[Brian G.]

I am wondering if anyone has used this service for EU attractions yet? I am curious about how it is going and if there are any hiccups thus far. Any issues?

It works identically to the other 2 parks. I haven't heard of any issues so far.

 

[david10225]

I will be bringing my wife in a wheelchair on our visit at end of June. She can walk short distances but has difficulty getting up if sitting down too far. To prepare I've been watching as many videos as I can to see which ride vehicles are going to be doable for her. Those where you can walk in and just be seated are doable compared to those you have to step down first.

For what it's worth, on our last visit I found all the TMs to be very helpful with special kudos to the crew at Hagrids.

David

 

[Myah1220]

I am wondering if anyone has used this service for EU attractions yet? I am curious about how it is going and if there are any hiccups thus far. Any issues?

I went for employee preview with a friend who is an employee who also has AAP on Wednesday. No issues. It was exactly the same as the other parks. Went up to a guest services kiosk in park and went through the same protocol.

 

[Rikku]

I went for employee preview with a friend who is an employee who also has AAP on Wednesday. No issues. It was exactly the same as the other parks. Went up to a guest services kiosk in park and went through the same protocol.

Will be attempting to get the pass the morning of our Epic visit, is the guest services in the front really slammed? Is it worth passing it and trying to go to another guest services at another location?

 

[vclguy90]

Anyone know if alot of the queue is missed for Monsters or MoM using AAP?

 

[Myah1220]

Will be attempting to get the pass the morning of our Epic visit, is the guest services in the front really slammed? Is it worth passing it and trying to go to another guest services at another location?

The guest services at the very front had a longer line when we went so we went to one that was in a little kiosk that was a little further into the park than the guest services at the very front but not very far. I’m not great explaining directions lol but it is in Celestial Park right before you get to Pizza Moon/the bathroom near Pizza Moon/the Mario coin fountain. It’s closer to the carousel.

 

[Jake S]

there’s also another guest services kiosk on the how to train your dragon side of celestial park. if you use the universal orlando app, you can filter for guest services.

 

[Lorix]

We are going up on Wednesday. My husband will be getting the assistance. We got the card via email and are still waiting for the call from Universal. I got an email 2 weeks ago saying they are prioritizing by arrival date, but after my meeting this morning I'm going to call and see what's going on. My goal is to stop by Wednesday afternoon/evening to the front of the park to see if we can do everything then so we can rope drop and make the mad dash to Super Nintendo World. I hope to update all when I get back next week.

 

[Journey_On]

There are concierge kiosks/huts near the front of every portal. They are staffed by Guest Services team members who can help with disability assistance.

 

[Rikku]

Thanks everyone who commented on the additional guest service kiosks that can also help us with obtaining the pass!

 

[Lorix]

I talked with the universal rep Monday. You have to do a call ahead of time if you want it to be quick at guest services. She had to fill something out and give me a case number. I asked if we could stop by tonight and pick up the card and she said if we had tickets for today we could but they probably won’t give it to me until morning. We are staying at Stella nova so going to swing by there tonight anyway and see what they say. They said if the line is 25 mins or less they send you directly through the alternate line. Anything over they give you a return time. I’ll report back Monday with our experiences. Fingers crossed for MoM! lol.

 

[Stonecoldfreak1]

I talked with the universal rep Monday. You have to do a call ahead of time if you want it to be quick at guest services. She had to fill something out and give me a case number. I asked if we could stop by tonight and pick up the card and she said if we had tickets for today we could but they probably won’t give it to me until morning. We are staying at Stella nova so going to swing by there tonight anyway and see what they say. They said if the line is 25 mins or less they send you directly through the alternate line. Anything over they give you a return time. I’ll report back Monday with our experiences. Fingers crossed for MoM! lol.

They scan your park ticket for the day and that's what validates the pass. If you don't have tickets for today/annual pass, I wouldn't bother trying.

 

[Lorix]

Ahh thanks so much for the additional info. That helps a lot. They said the IAC pickup like is separate from guest services so it shouldn’t be a long line.